GROUP ORDER POLICY

IMPORTANT INFORMATION – GROUP ORDERS & PREORDERS POLICY

Please read this page carefully before placing an order on hopespace.moe.
By completing a purchase on this website, you acknowledge and agree to the terms below.

1. GROUP ORDERS & PREORDERS – NO INSTANT SHIPPING

All group orders and preorders sold on this website are NOT in-stock items.

• Items are purchased from suppliers after your order is placed

• Production times can be long (up to 4–5 months or more)

• Shipping is done in multiple stages

This is a normal process for group orders and preorder-based purchases.

2. “DELIVERED” STATUS ON SHOPIFY (IMPORTANT)

Once your [PO] order (see the title of the product) has been secured and purchased from the supplier, your Shopify order will be marked as “fulfilled” or “delivered”.

⚠️ THIS IS A VIRTUAL SHIPMENT

• No physical shipment has occurred yet

• No tracking number is provided at this stage

• “Delivered” only means your order has been confirmed and paid for

This system is commonly used for group orders and China-based suppliers.

Opening a dispute because of this status is not valid.

3. PRODUCTION & WAITING PERIOD

• Production may take several months

• Updates are shared only when available

• If items arrive earlier than expected, this will be announced on Discord

Please do not request refunds due to production delays — this is an inherent part of group orders.

4. CONSOLIDATION, STORAGE & SHIPPING DELAYS

After production:

• Items may be sent to a warehouse

• Orders may be held temporarily to reduce international shipping costs

• Shipping to France and processing takes additional time

This waiting period is intentional and unavoidable.

5. PAYMENTS IN MULTIPLE INSTALLMENTS

Your purchase may involve 3 payments:

1. [PO] item purchase (on Shopify) + the proxy fees (item and service fees)

2. Supplier → warehouse / me EMS fee to refund through [POST] links after I've received your package

3. Final shipping to you through [SHIP] links

Each payment is requested only when the order reaches the corresponding stage.

6. NO REFUNDS – NO CANCELLATIONS

⚠️ ALL SALES ARE FINAL

• Once an order is placed, the item is immediately purchased on your behalf (or at the end of a specific group order)

• Refunds and cancellations are not possible

• Chargebacks or payment disputes are strictly prohibited

Any chargeback filed after the item has been purchased is considered abusive and may result in:

• Permanent ban from future group orders

• Loss of access to services

• Evidence submission to payment platforms (invoices, supplier receipts, order logs)

7. CHARGEBACKS & PAYMENT DISPUTES

By ordering on hopespace.moe, you agree that:

• Long production times

• Virtual shipment status

• Delayed shipping

• Group order mechanics

DO NOT constitute valid reasons for disputes or chargebacks.

I keep full documentation of:

• Supplier invoices

• Purchase confirmations

• Order timelines

• Communication logs

These will be provided in case of disputes.

8. SPECIAL CASES

For:

• Last-minute purchases

• Overseas pop-ups

Payment may be requested after the purchase is made.
You will be informed directly in these cases.

FINAL NOTE

If you are:

• Uncomfortable with long waiting times

• Unsure about preorder systems

• Likely to open disputes due to delays

👉 Please do not place an order.

Thank you for supporting Hope Space and respecting the group order process 🤍