Terms of service

TERMS OF SERVICE

HOPESPACE

Last updated: 01/12/2025

Welcome to hopespace.moe.
These Terms of Service (“Terms”) govern your access to and use of this website and any purchases made through it.

By accessing this website and/or placing an order, you agree to be bound by these Terms.

1. GENERAL CONDITIONS

Hopespace operates an online store offering group orders, preorders, and made-to-order items.
By using this website, you confirm that you are legally capable of entering into a binding contract in your jurisdiction.

We reserve the right to refuse service to anyone for any reason at any time.

2. PRODUCTS & AVAILABILITY

Most products sold (proxy purchasing service) on this website are:

  • not in stock at the time of purchase

  • produced or sourced after an order is placed on Hopespace's side

Product images, descriptions, and timelines are provided for informational purposes and may vary slightly from the final product. For logistic and organizational purposes, this website had been built in order to process proxy purchasing services smoothly. These products are not subjected the VAT.

3. ORDER PLACEMENT

When you place an order on hopespace.moe:

  • you agree to provide accurate and complete information

  • you authorize Hopespace to purchase items on your behalf

  • you acknowledge that orders follow a multi-stage process

An order confirmation email does not guarantee immediate fulfillment or shipment.

4. ORDER PROCESSING & FINALITY

An order is considered processed once:

  • the item has been purchased from the supplier, or

  • the order has been included in a group order submission, or

  • any payment has been made on behalf of the customer

Once processed, the order becomes final, non-cancellable, and non-refundable.

5. CANCELLATION & REFUNDS BEFORE PROCESSING

Customers may request a cancellation only if the order has not yet been processed.

  • Refunds may be granted at Hope Space’s discretion

  • Requests must be made explicitly and in writing

  • Approval depends on confirmation that processing has not begun

After processing, no refunds or cancellations will be accepted.

6. VIRTUAL FULFILLMENT STATUS

Orders may appear as “fulfilled” or “delivered” on Shopify before physical shipment.

This is a virtual fulfillment status, meaning:

  • no parcel has been shipped to the customer yet

  • no tracking number is available at this stage

  • the order has been secured and paid for with the supplier

This does not indicate final delivery to the customer.

7. PRODUCTION & WAITING TIMES

Production times vary by supplier and may take several months (up to 4–5 months for production or more for processing at Hopespace's warehouse).

These delays are inherent to group orders and preorders and do not constitute grounds for refunds, disputes, or chargebacks.

8. PAYMENTS & INSTALLMENTS

Some orders may require multiple payments, including:

  1. Item purchase

  2. Supplier or warehouse shipping

  3. Final shipping, taxes, fees, and commission

Each payment is requested only when the order reaches the corresponding stage.

9. SHIPPING & DELIVERY

  • Final shipping is conducted from France

  • Shipping timelines depend on production, consolidation, and carrier services

  • Tracking numbers are provided once parcels are physically shipped

Hope Space is not responsible for delays caused by carriers, customs, or external factors.

10. CUSTOMS, TAXES & FEES

International orders may be subject to customs duties, VAT, or import taxes.
These charges are the sole responsibility of the customer.

11. ACCURATE INFORMATION & DELIVERY ISSUES

Customers are responsible for providing correct shipping details.

Hopespace is not liable for:

  • incorrect or incomplete addresses

  • failed deliveries due to customer error

Reshipping fees may apply.

12. LOST OR DAMAGED PACKAGES

Once a parcel is handed to the carrier:

  • responsibility lies with the shipping provider

  • assistance may be offered when possible

  • refunds are not guaranteed

13. PROHIBITED DISPUTES & CHARGEBACKS

The following do not constitute valid reasons for disputes or chargebacks:

  • long production times

  • virtual shipment status

  • consolidation delays

  • the nature of group orders or preorders

Abusive disputes may result in:

  • permanent ban from future services

  • submission of evidence to payment platforms

14. INTELLECTUAL PROPERTY

All content on this website is the property of Hope Space unless otherwise stated.
Unauthorized use, reproduction, or distribution is prohibited.

15. LIMITATION OF LIABILITY

Hope Space shall not be liable for:

  • indirect or consequential damages

  • delays inherent to preorder systems

  • actions of third-party suppliers or carriers

16. GOVERNING LAW

These Terms are governed by the laws of France.

Any dispute shall first be addressed through amicable resolution before legal action.

17. CONTACT INFORMATION

For questions regarding these Terms, please contact:
📧 contact@hopespace.moe