Privacy policy

PRIVACY POLICY

HOPESPACE

Last updated: 01/12/2025

Hope Space (“we”, “us”, “our”) operates the website hopespace.moe.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

By using this website, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

When you visit the website or place an order, we may collect the following information:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment-related information (processed securely by third-party providers)

Order Information

  • Products purchased

  • Order history

  • Payment status

  • Shipping details

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders

  • Purchase items on your behalf from suppliers

  • Communicate with you regarding your order

  • Provide customer support

  • Comply with legal and accounting obligations

  • Prevent fraud, chargebacks, and abuse

3. SHARING YOUR INFORMATION

Your personal information may be shared only when necessary with:

  • Payment providers (PayPal, Wise, Shopify Payments, etc.)

  • Shipping carriers

  • Suppliers or warehouses (only information strictly required to fulfill orders)

  • Legal or regulatory authorities if required by law

We do not sell or rent your personal data to third parties.

4. THIRD-PARTY SERVICES

Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell our products.

Payment transactions are processed by third-party payment gateways. These providers have their own privacy policies and security practices.

We recommend reviewing their privacy policies to understand how your information is handled.

5. COOKIES

We use cookies and similar technologies to:

  • Enable core website functionality

  • Improve user experience

  • Analyze website traffic

You can choose to disable cookies through your browser settings, though this may affect website functionality.

6. DATA RETENTION

We retain your personal information only for as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

7. DATA SECURITY

We take reasonable precautions and follow industry best practices to protect your personal data from:

  • loss

  • misuse

  • unauthorized access

  • disclosure or alteration

However, no method of transmission over the Internet is 100% secure.

8. YOUR RIGHTS (GDPR & INTERNATIONAL USERS)

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict certain processing

  • Request data portability

To exercise these rights, please contact us using the information below.

9. COMMUNICATION CHANNELS (DISCORD & EXTERNAL PLATFORMS)

If you choose to communicate with us via Discord or other external platforms:

  • Messages are subject to the privacy policies of those platforms

  • We are not responsible for how third-party platforms handle your data

Order-related information shared on Discord is limited to what is necessary for communication.

10. MINORS

This website is not intended for individuals under the age of majority in their jurisdiction.
We do not knowingly collect personal information from minors.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time.

Changes will take effect immediately upon being posted on this page.

12. CONTACT INFORMATION

For any questions about this Privacy Policy or your personal data, please contact:

📧 contact@hopespace.moe