Terms of sale

TERMS AND CONDITIONS OF SALE – HOPESPACE

Last updated: 01/12/2025

These Terms and Conditions of Sale (“Terms”) govern all purchases made on the website hopespace.moe, operated by Hope Space.

By placing an order on this website, you fully and unconditionally agree to these Terms.

1. NATURE OF THE PRODUCTS

Hope Space primarily offers:

  • Group Orders

  • Preorders

  • Made-to-order items

Most products sold on this website are not in stock at the time of purchase, and are not considered as sales but a proxy purchasing service. For logistic and organizational purposes, this website had been built in order to process proxy purchasing services smoothly. These products are not subjected the VAT.

2. ORDER PROCESS

Orders are fulfilled through a multi-step process:

  1. Order placed on hopespace.moe

  2. Internal review and processing

  3. Item purchased from the supplier on behalf of the customer

  4. Production period (variable duration)

  5. Shipment to a warehouse or intermediary

  6. Consolidation and logistical processing

  7. Final shipment from France to the customer

This process is inherent to group orders and preorder-based systems.

3. DEFINITION OF “ORDER PROCESSING”

An order is considered processed once:

  • The item has been purchased from the supplier, or

  • The order has been included in a group order submission, or

  • Any payment has been made on behalf of the customer

Once an order is processed, it becomes final and non-cancellable.

4. CANCELLATION & REFUNDS BEFORE PROCESSING

A customer may request a cancellation only if the order has not yet been processed.

In this case:

  • A full refund may be issued

  • The request must be made explicitly and in writing

  • Approval is subject to confirmation that the order has not been processed

Once processing has begun, no cancellations or refunds are possible.

5. “DELIVERED” / “FULFILLED” STATUS ON SHOPIFY

After the item has been purchased from the supplier, the order may appear as “fulfilled” or “delivered” on Shopify.

This is a virtual shipment status, meaning:

  • No physical shipment to the customer has occurred yet

  • No tracking number is available at this stage

  • This status only confirms that the order has been secured and paid for

This practice is standard in group order workflows.

6. PRODUCTION TIMES

  • Production times vary depending on the supplier

  • Estimated production time can reach 4–5 months or longer

Production delays are outside of Hope Space’s control and do not qualify for refunds.

7. CONSOLIDATION, STORAGE & LOGISTICAL DELAYS

After production:

  • Items may be temporarily stored

  • Shipments may be consolidated to reduce international shipping costs

These steps may cause additional delays and are part of the normal service.

8. FINAL SHIPPING

  • Final shipments are sent from France

  • Shipping fees depend on destination, weight, and shipping method

  • A tracking number is provided once the parcel is physically shipped

Hope Space is not responsible for delays caused by carriers or customs.

9. CUSTOMS, TAXES & IMPORT FEES

For international orders:

  • Customs duties, taxes, or import fees may apply

  • These fees are the sole responsibility of the customer

10. SHIPPING ADDRESS & DELIVERY ISSUES

Customers are responsible for providing accurate shipping information.

Hope Space cannot be held responsible for:

  • Incorrect or incomplete addresses

  • Failed deliveries or returned packages due to address errors

Reshipping fees may apply.

11. LOST OR DAMAGED PACKAGES

Once a package is handed over to the carrier:

  • Responsibility lies with the shipping service

  • Assistance may be provided when possible, but refunds are not guaranteed

12. NO RIGHT OF WITHDRAWAL

In accordance with applicable consumer laws, the right of withdrawal does not apply to:

  • Made-to-order items

  • Preorders

  • Group orders

13. DISPUTES, CHARGEBACKS & ABUSE

The following situations do not constitute valid reasons for disputes or chargebacks:

  • Long production times

  • Virtual shipment status

  • Consolidation or logistical delays

  • The nature of group orders and preorders

Any abusive chargeback may result in:

  • Permanent ban from future group orders

  • Submission of evidence to payment platforms (supplier invoices, order records, timelines, communication logs)

14. ACCEPTANCE OF TERMS

By placing an order on hopespace.moe, the customer confirms that they:

  • Have read and understood these Terms

  • Accept the group order and preorder system

  • Acknowledge the associated waiting times and processes